Who is Phoenix Recovery Group?

You may have seen an entry on your credit report for something named “Phoenix Recovery Group”. Phoenix Recovery Group is the assumed name for Tolteca Enterprises, Inc. Phoenix Recovery Group is a Texas based debt collector formed in 2002.

           They frequently collects debts related to apartment leases. Phoenix reports information on apartment debts to make it difficult for the consumer to lease an apartment or purchase a home.

Example of a Phoenix Recovery Group entry on a credit report

Phoenix explicitly uses potential homelessness as a collection tool.   Many landlords will not rent to a potential tenant who owes money to a former landlord. Phoenix knows this and uses it to extract money from consumers.

            This would be unfair by itself but Phoenix frequently makes errors.

            Phoenix has been sued in federal court for alleged violations of the Fair Debt Collection Practices Act. Phoenix has been sued for attempting to collect money not owed, adding prohibited fees, or failing to make required disclosures. In December 2019, a federal court ruled that Phoenix’s letters to consumers violated the FDCPA by failing to make required disclosures and was misleading as to the amount of the debt.

            I can help you effectively use your rights on state and federal law to make sure Phoenix Recovery Group is reporting only accurate information on your credit report.

            Don’t let an inflated, inaccurate, or wrongful debt keep you from safe and decent housing.

Misrepresenting the amount of a debt

The best Fair Debt Collection Practices Act (“FDCPA”) cases are simple. And one of the simplest type of cases is a debt collector collecting the wrong amount. In legalese, a debt collector who tries to collect the wrong amount is “misrepresenting the amount of the debt.” This violates 15 U.S.C. 1692e(2)(a) of the FDCPA. That section states:

A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section:

(2) The false representation of—

(A) the character, amount, or legal status of any debt[.]

     Misrepresentation of the character or legal status of a debt can be complicated to prove. Misrepresenting the amount of a debt is much easier.

            If a debt collector tries to collect more than is owed, they have misrepresented the amount. If they try to collect too little, they have misrepresented the amount. If they try to collect two different amounts for the same debt, it is likely at least one amount is misrepresented.

            It is obvious why it is unlawful to collect too much but why is collecting too little wrong as well? Here is an example:

            Debt Collector Dave tells Consumer Cathy she owes $400 even though he knows she allegedly owes $1000. She scrapes together all her money and pays $400. Dave then says he has made a mistake and Cathy still owes $600. Cathy would justifiably feel she has been conned.

            Debt collectors need to be accurate each time they try to collect money. Consumers cannot make informed decisions without accurate information. The FDCPA allows consumers to sue debt collectors who fail to meet their obligations under the law.

Landlords must mitigiate damages.

            One of the most common violations of law I see regarding collection of debts related to apartments is a landlord’s failure to mitigate damages. Chapter 91.006 of the Texas Property Code imposes this duty on landlords:

Sec. 91.006.  LANDLORD’S DUTY TO MITIGATE DAMAGES.  (a)  A landlord has a duty to mitigate damages if a tenant abandons the leased premises in violation of the lease.

(b)  A provision of a lease that purports to waive a right or to exempt a landlord from a liability or duty under this section is void.

If a tenant breaks the lease and vacates the rental before the end of the lease, the landlord has to make reasonable efforts to find a replacement tenant. The rents the replacement tenant pays, during the term of the breached lease, are deducted from the amount the original tenant owes.

Here is an example: Amy’s mom gets sick. Amy moves out of her rental, even though she just re-signed a year lease, to take care of her. It takes the landlord six weeks to find a replacement tenant who pays the same rent as Amy. The landlord may not try to collect double rent from both Amy and the replacement tenant.

It can get complicated determining what is “reasonable” and how much  of the damages of a breaching tenant can be mitigated. But when I see a landlord trying to collect 12 months of rent, it is a giant red flag.

A landlord who doesn’t mitigate damages violates the law. A landlord who attempts to collect double rent is violating the Texas Debt Collection Act. A debt collector who attempts to collect double rent is violating the Fair Debt Collections Practices Act.

Terminating a residential lease after burst pipes

The February 2021 cold weather caused frozen pipes to burst in many rented residences. If the damage caused the rental to be “totally unusable for residential purposes”, the tenant may terminate the lease under Chapter 92.054(b) of the Texas Property Code.

Chapter 92.054(b) states:

If after a casualty loss the rental premises are as a practical matter totally unusable for residential purposes and if the casualty loss is not caused by the negligence or fault of the tenant, a member of the tenant’s family, or a guest or invitee of the tenant, either the landlord or the tenant may terminate the lease by giving written notice to the other any time before repairs are completed. If the lease is terminated, the tenant is entitled only to a pro rata refund of rent from the date the tenant moves out and to a refund of any security deposit otherwise required by law.

            This is important for tenants as the landlord may lawfully delay repairs until they receive a payout from their insurance. However, the notice of termination must be in writing. Tenants should send the notice using the Postal Service’s certified mail, return receipt requested (green card) and 1st class mail. They should also keep a copy of the notice and proof of delivery. An easy way to keep a copy safe is to email it to yourself. The tenant may need to prove the lease was terminated lawfully years later.

            If a landlord tries to collect additional rent after a tenant terminates a lease under this law, the landlord may be violating the Texas Debt Collection Act. A debt collector who tries to collect rent that isn’t owed may be violating the Fair Debt Collection Practices Act.

How to pull your credit report (and save it as a PDF)

Step 1: Go to annualcreditreport.com.

Step 2: Click on this button:

Step 3: Fill out form with your information.

Step 4: Click on this button:

Step 5: Select all three bureaus by checking the boxes like this:

Step 6: Click on the next button.

Step 7: Answer the security questions and click the continue button.

Step 8: For Equifax, click the download report button.

Step 8: For TransUnion, click the Save as PDF link.

Step 8: For Experian, click the Print Your Report link.

Step 8b: After clicking the Print Your Report link, a new window will open. Click the Print Report button.

Step 8c: After clicking the Print Report button, a new window will open. Click “Adobe PDF” or “Save as PDF” under “Destination”. Then click “Print”.

What to do if you might be evicted in Texas.

If you can pay your rent, you should. But sometimes that isn’t an option or your landlord wants to evict you for reasons other than nonpayment of rent.

        You need to make plans NOW. Failing to plan is planning to fail. If you do get evicted, where will your kids stay? What about your pets? Do you have  a secure place to store your belongings?

        First, pack. It always takes longer to pack than anticipated. If you must leave on short notice, you’ll be glad to you packed early. The last thing you want is to have to leave stuff behind because you couldn’t move it in time. If things work out, you can always unpack.

        Second, resources are available but they are limited. Start making phone calls now. Volunteer Legal Services of Central Texas is a good place to start. Austin Tenants Council provides assistance understanding the eviction process.

        Third, communicate with your landlord. They probably won’t work with you but they might.

        Forth, you’re not evicted until a judge says so. There is no “self-help” residential eviction in Texas. Consider vacating the residence and surrendering possession back to the landlord before the hearing.

        Sixth, attend the eviction hearings. You’re unlikely to win but you’ll get the information regarding deadlines directly from the judge. If you have vacated the residence, be sure to let the judge know at the hearing.

        Seventh, if you are evicted, leave the place in good order. Take a bunch of photos and videos of the residence. Upload the videos to Google Drive or other file storage. If you need the pictures in two years to show you didn’t trash the place, it won’t do you any good if you threw away that phone and didn’t back them up.

        Eighth, notify your landlord in writing of your forwarding address so you can receive any refund of your housing deposit, if any. You must notify the landlord in writing to trigger your right to a refund under Texas law. Most likely, your deposit will used to pay back rent or other charges. But you should still let your landlord know your forwarding address so they can send you the bill for any additional money they want paid.

        Ninth, many larger landlords will turn delinquent rent over to debt collectors. Having a debt collector report you owe a former landlord money may make it difficult for you to find housing. Check your credit report frequently. You can view your credit report weekly for free through April 1, 2021.